Shipping Policy

Carrier: FedEx

Handling Time: 2–3 business days after order confirmation

Transit Time: 3–5 business days (business days exclude weekends and federal holidays)

Order Status & Tracking: Tracking details are sent via email when your order ships.

Address Changes/Cancellations: Request before the order ships by emailing support@mattressfoundations.com.

Delays: Weather, carrier capacity, and events outside our control can extend delivery times.

Damaged/Defective on Arrival: Report within 48 hours with photos and your order number to support@mattressfoundations.com.

Lost/Missing Packages: If shown as delivered but not received, wait 24 hours and check with household/neighbors; then contact us to initiate a carrier trace.